Broadcast Center - Akumina Community

Broadcast Center

Broadcast Center Dashboard

Broadcast Center provides the ability for an authorized user to create a message from the front-end dashboard and send messages and announcements to a larger group of users via the notification bell, email, and site alerts. Broadcast Center incorporates a message workflow with review, approval, and analytics reporting capabilities.

 

To access the Broadcast Center messaging system, click on the Broadcast Center button from the bottom tray. Only permissioned users will have access to the Broadcast Center.

The Broadcast Center dashboard provides access to available messages and reports, the ability to create new messages, and to configure taxonomy selection for the site. The dashboard provides the capabilities to sort, search, copy, or delete messages, and filter only items pending my review. The refresh button will reload the screen and update the message status as the message workflow is processed.

 

Broadcast Center Messages

The Broadcast Center displays a list of available messages to the authorized user. Each message includes the message name, message status, latest status date, date created, author, message type, and associated tags (when taxonomy store is enabled). Each column can search by a filter for a specific message or sort the list based on the information selected. Clicking on a message name will navigate to the full message details page. Clicking on pending my review, will provide a list of messages in review status for the current user.

The list of available messages displayed to the authorized user is based on the user defined roles established in Akumina Flow. For example, a user can be permissioned in an author role or a reviewer role depending on the message type.

Based on their user defined role, the user will have the following capabilities in Broadcast Center:

  • Users with access to Broadcast Center will see all messages.
  • Authors can create new messages, edit, and delete their own messages.
  • Reviewers can input comments, change message status (approve, rework), and cancel a message. If a reviewer cancels a message, a notification will be sent to the message author.
  • Only Message Authors and Message Type Owners can edit and delete messages.
  • Broadcast Center Message Type Owner has access to all messages with the ability to edit and delete any messages of their message type.

The message status and latest status date is updated as the message is processed.  Based on the message type, the following message statuses will display on the Broadcast Center.

  • Draft – author edits message and submits for review
  • Review – optional review phase
  • Rework – review rejected, author needs to update and re-submit
  • Delivery – in process of delivering message or pending delivery
  • Published – message delivery is complete
  • Canceled – approver canceled request
  • Completed – message is completed on message expiration date

 

Creating a New Message

 Click on Create a New Message button to initiate the workflow process using the modal.

Enter the message subject and select a message type and click create.

Note:  A Broadcast Center Message Type must be configured in Akumina Flow Management App for initial set up (normally set up by a System Administrator). The message type set up establishes the broadcast center message flow process which defines the role requirements/stage gates (for example, author, reviewer), specifies the type of the message (for example, Corporate, Benefits, Legal, etc.) and establishes any required template guidelines (optional) for this type of message. After initial set up, message types can be re-used for future broadcast center messages. Refer to Broadcast Center Message Type Configuration section below.

The edit message screen will be populated with the subject and message type.

The author can customize the message by updating the subject and the body of the message. When a message type was created with required template guidelines (as noted in the example below), the author would complete the template as required.

Select a message sender, The message sender will show in the notification bell with the name and avatar associated with the sender. This is typically an entity such as “Desk of CEO, HR, etc.

Select if the message will be sent immediately upon approval or on a specified scheduled date. If scheduled date is selected, a valid date and time must be entered in the delivery send date field.

To schedule the delivery date of the message, click on the calendar icon or type in the date and time for the message.

Specify the message end date and expiration date. The message end date is the date when the message is marked as completed, the notifications are removed, and metrics are captured.  The message end date defaults to 30 days from the message creation date.  The expiration date is the date when the message will be permanently deleted from the system. The expiration date defaults to 90 days from the message creation date.

If the site is multi-lingual enabled, the author can choose to auto-translate the message by selecting auto-translate and selecting the appropriate languages for translation.

 

 

Example of a message auto-translated to Spanish.

Comments

Message comments can be added by the author when creating a message. If the message type requires reviewer approvals, the reviewers can provide a feedback comment to the author. Message comments are viewable in the Broadcast Center based on a user defined permission.  Comments are not visible to message recipients.

Pending My Review

From the dashboard, click on “Pending My Review” will display all the messages in your queue in review status. Click on the message to provide a comment and approve the message or send to author for rework.

 

Message Delivery Options

Select the Delivery tab to choose the message delivery method.  Multiple options can be selected. Messages can be delivered to recipients via Notification bell, Popup Message, Alert Banner, and/or Emails.

When delivery options are selected, the delivery method will be highlighted as shown below.

 

All messages will appear in the notification panel accessible from the bell icon in the header, in addition to the other delivery options selected.

Click on the checkbox to select the delivery option(s) for this message.

Note:  Popup Message and Alert Banner requires the Notification Banner Widget to be included on the page for messages to display. By default, Notification Banner Widget is included on the master page in the Hive Foundation install. To learn more about the NotificationBannerWidget, click here.

Popup Message

Popup messages will be displayed to the user when the page loads.

Popup messages will popup on page load until the user acknowledges the “Mark as Read”.

When the Popup Message and Alert Banner are both selected, the Popup message will display on initial page load with a close button, and remain in the Alert Banner until the message expires.

 

Alert Banner

Alert Banner messages will be displayed to the user in the Notification Banner Widget on the page.

 

Alert Banner messages provides a mandatory read option to require the user to acknowledge the message (mark as read) or have no indicator.

If the “Hide when read” is unchecked, no indicator will be included in the message (example 1 above). The alert message will remain in the banner until the message expires.

If the “Hide when read” is checked, the message will include an indicator to the user “Mark as Read” (example 2 above). The alert message will remain in the banner until the user acknowledges the message (mark as read).

 

Email

Email messages will be sent to the recipients email inbox.

 

Message Recipients

Select the Recipients tab to choose who the message will be delivered to.

 

Message recipients can be sent to Azure Active Directory Groups, Personas, Specific users, or by using the Query Builder to define recipient parameters.

The total recipient count field will display the number of recipients based on the selected criteria for delivery.

With the Query Builder, field names can be entered or chosen from the drop-down selector. Click on “Verify Query” for the system to validate if the query parameters are valid. This will also populate the Total Recipients field count. Click on “Clear Query” to remove all query parameters or delete a certain parameter by clicking on the trashcan icon on that row.

Note: Query parameters are all AND conditions.

 

Broadcast Center Reporting

The Broadcast Center provides two different types of reporting, status reporting based on the approval times and message counts as well as analytic reporting to provide message statistics.

 

Status Reporting

From the dashboard page, click on reports tab to select a report. Click on the drop-down to select the desired detailed report.

Approval Time by Reviewer

This report provides information by reviewer including the number of messages reviewed to date, the average, minimum and maximum time to review.

Approval Time by Role

This report provides information by role including the number of messages reviewed to date, the average, minimum and maximum time to review.

Message Counts by Author

This report provides the total number of messages a person has authored.

Message Counts by Status

This report provides the total number of messages by status. Clicking on a status will display all the messages in that status type and the details of the message.

 

Analytics Reporting

Analytics reporting is captured for all published messages based on delivery statistics (failed/delivered) and receipt (read/unread).  Click on the published message from the dashboard to display the analytics reporting in the notification status section.

This panel is dynamically updated based on the number of recipients the message was successfully delivered to. The read receipt is updated when the recipients opens/marks the notification as read. Clicking on Show Users will display the recipient’s name and the status of read receipt (read/unread) for this message.

 

Broadcast Center Taxonomy Settings

Authorized users can click on the gear from the dashboard page to configure the settings for the Taxonomy Store (TermStoreId, TermSetId) to enable keyword tags to be used for this sites’ Broadcast Center.

 

Click on “Disable Term Creation” to disable tag creation in the Broadcast Center frontend. This is intended for clients that only want tag management within AppManager.

Select the SharePoint Groups from the dropdown of the authorized users that are allowed to create tags from the broadcast center dashboard.  When the taxonomy store is configured and the SharePoint Groups are left blank, all users will be authorized to create new tags in the taxonomy term store.

Using Taxonomy Tags in Broadcast Center

When the Taxonomy store is enabled for the Broadcast Center, an additional tags column will be displayed on the dashboard and tags can be added to the message.

 

The keywords tags will be displayed on hover over the message tags on the dashboard.

The tags column can be used to search for messages with certain keyword tags.

During the message creation, users will be able to select available tags to be associated with the message and used for filtering.

In addition, authorized users will be able to create new tags when creating a broadcast message.

 

Broadcast Center Message Type Configuration

A Broadcast Center Message Type is configured by establishing the roles (author, review, etc.) for the message type in Akumina Flow. Roles can be permissioned based on an individual user, persona, or group during message type creation. An Author role is required (user with permissions to create or delete a flow) and additional optional roles can be defined for Reviewer role (user with permissions to review/approve a stage gate in the flow). Depending on the message type requirements, multiple reviewers/approvers can be assigned, or the message type can be set for automatic approvals without any review required.

Broadcast Center Message Types are configured in Akumina Flow Designer Management App. To configure the message type, go to AppManager > Management Apps > Akumina Flow Designer App > Add > Broadcast Message Type. To learn more about Akumina Flow Designer click here. https://community.akumina.com/knowledge-base/working-with-akumina-flow-designer-management-app/

 

Enter a Broadcast Center Message Type name and click enter. On enter, the modal will expand and prompt you to define the roles required for the message type and the required approval processes. Below is an example of the Add Broadcast Center Message Type modal.

 

Message Types must be Activated in Akumina Flow publish tab to appear in the broadcast center message type dropdown.

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